Privacy Policy

Privacy Policy
Effective Date: May 18, 2025
Business Name: Accessible IT Services Inc.

Accessible IT Services is committed to protecting your privacy in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.

1. Information We Collect
We may collect the following personal information from you:
– Full name
– Email address
– Telephone number (including mobile)
– Mailing or billing address
– Payment details (if applicable)
– Other details you choose to provide

2. How We Use Your Information
We use your information to:
– Provide and manage our services
– Communicate with you via SMS, email, or phone (with consent)
– Send appointment reminders or service updates
– Process payments and issue invoices
– Improve our services and customer experience
– Comply with legal and regulatory obligations

3. Consent
By providing your personal information, you consent to its collection, use, and disclosure as outlined in this policy. You can withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us at the details below.

4. Disclosure of Personal Information
We do not sell or rent your personal information. We may share your information with:
– Service providers (e.g., cloud hosting, SMS platforms, payment processors)
– Legal authorities if required to comply with laws or legal proceedings
– Third parties involved in a business transfer (e.g., sale or merger)
All service providers are contractually required to protect your data in accordance with PIPEDA.

5. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

6. Data Security
We implement appropriate technical and organizational safeguards to protect your data against unauthorized access, disclosure, or misuse.

7. Access and Correction
You have the right to access your personal information and request corrections. To do so, contact us at info@accessible-it.com.

8. Changes to This Policy
We may update this policy from time to time. Revisions will be posted on our website with the effective date.

9. Contact Us
For questions or concerns about this Privacy Policy or your personal information, please contact:

Privacy Officer
Accessible IT Services Inc.
info@accessible-it.com
602 – West Hastings Street
Vancouver, BC
V6B1P2
604-689-2919

SMS Terms & Conditions

By opting in to receive SMS messages from Accessible IT Services, you agree to the following:

1. Consent
You will only receive SMS communications if you explicitly consent via opt-in methods (e.g., online form, written consent, or keyword text-in). Consent is not a condition for service, unless SMS is an integral part of that service. SMS consent is not shared with third parties or affiliates for marketing purposes

2. Message Content
Messages may include:
– Appointment or service reminders
– Service or account updates
– Customer support follow-ups

3. Message Frequency
Message frequency may vary depending on your activity or preferences.

4. Fees and Charges
Standard message and data rates may apply. Please check with your mobile provider.

6. Opting Out and Help
To stop receiving SMS messages at any time, reply with STOP. You will receive a confirmation that you have been unsubscribed. For assistance, text HELP or visit our website at www.accessible-it.com.